Refund Policy
Understanding our refund process and eligibility criteria to ensure fair and transparent refunds for all our guests.
Last updated: March 15, 2024
Refund Eligibility
Cancellation within free period
100% refund
Full refund for cancellations made 7+ days before check-in
Property not as described
100% refund
Full refund if property significantly differs from listing
Force majeure events
100% refund
Full refund for events beyond our control
Late cancellation
Partial refund
Refund based on cancellation timing
Refund Timeline
Cancellation Request
Submit cancellation through our platform
ImmediateReview Process
Our team reviews the request
24 hoursApproval
Cancellation approved and refund initiated
1-2 hoursProcessing
Refund processed by payment provider
3-5 business daysCredit to Account
Refund appears in your account
5-7 business days
Non-Refundable Scenarios
The following scenarios are not eligible for refunds:
- No-show without prior cancellation
- Violation of property rules
- Damage to property during stay
- Early check-out without notice
- Booking modifications after check-in
Refund Methods
We offer multiple refund methods to accommodate your preferences:
Original Payment Method
Refunds are processed back to the original payment method used for booking
5-7 business daysCredit to Account
Option to receive credit for future bookings
ImmediateBank Transfer
Direct bank transfer for large amounts
7-10 business days
Dispute Resolution
If you disagree with a refund decision:
- Contact our customer service team within 30 days
- Provide supporting documentation and evidence
- Our team will review and respond within 5 business days
Need Help with Refunds?
If you have questions about our refund policy or need assistance with a refund request, please contact us:
Phone: +91-9152152620 (24/7)
Email: info@luxestaycations.in
Live Chat: Available on our website 24/7